Terms & Condition

REFUND POLICY

The refund policy for The Beta Digital is as follows:

• Clients who opt for a special package cannot request refunds.
• Clients who have requested revisions are not eligible for refunds.
• If there is no communication for more than two weeks from the start of the project, refund eligibility is voided.
• Refunds are granted only in accordance with company policy.
• Hiring other companies for the same project makes clients ineligible for a refund.
• Refunds are issued only if the creative brief contains essential information.
• Refunds are not available for complete design changes.
• Refund requests outside the stipulated time frame are not considered.
• Refunds are not provided if the business undergoes changes such as closure or name changes.
• Refunds are not granted for reasons like 'change of mind' or 'disagreement with a partner.'
• If dissatisfied with a specific service in a bundle, a refund is applicable only for that service.
• No refunds are available after 15 days from the purchase date.
• Services like Social Media, SEO, Domain Registration, and Web Hosting are non-refundable.
• Refunds are not processed once the client approves the website design for development.
• A money-back guarantee applies only if the client entirely rejects initial designs. Additional concepts or modifications incur a 33% deduction for costs incurred.

Please note that The Beta Digital reserves the right to reject any project or cancel the contract. After a refund, clients relinquish all rights to use the designs, which become the property of The Beta Digital.

QUALITY ASSURANCE POLICY

We're dedicated to exceeding your expectations by creating meticulously crafted, high-quality designs focused on excellence and ensuring your satisfaction.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy guarantees your complete satisfaction. We're dedicated to surpassing expectations and achieving excellence. We'll keep revising your design until it meets your requirements, as outlined in your package specifications.

DELIVERY POLICY

Your complete order will be sent to your designated account on the date specified in the Order Confirmation. You will also receive a confirmation email to keep you informed. The turnaround time will follow the details outlined in your package, with a minimum processing time of 2 business days. If you have urgent orders that require expedited delivery, please reach out to our customer support team immediately. We're here to help with urgent requests and ensure efficient service.

RECORD MAINTENANCE

At The Beta Digital, our meticulous record-keeping system securely stores all finalized designs. If you ever misplace an order, you can rest assured that we can retrieve and provide you with the exact file you need.

24/7 CUSTOMER SUPPORT

Our dedicated team is always available to address your inquiries and provide assistance whenever you need it.

COMMUNICATION POLICY

The Beta Digital assumes sole accountability for communication conducted through channels associated with "....@thebetadigital.com" or phone numbers explicitly provided on our official website. We explicitly disclaim liability for any damages arising from communication via contact details not officially endorsed by us. Rest assured, all information transmitted through our recognized domains is our responsibility. Communication outside these official channels is neither endorsed nor acknowledged by The Beta Digital.